TrueNorth Psychiatric Privacy Policy

Effective Date: July 1, 2026

At TrueNorth Psychiatric, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and related online services.

This Privacy Policy applies to information collected through our website at www.TrueNorthPsychiatricCare.com and other online communications with our practice. It does not replace our HIPAA Notice of Privacy Practices, which governs the use and disclosure of Protected Health Information (PHI) once you become a patient.

Information We Collect

Depending on how you interact with our website or practice, we may collect:

Personal Information

• Name
• Email address
• Telephone number
• Mailing address
• Information submitted through contact forms
• Appointment requests
• Insurance information (when applicable)
• Payment information (processed securely through third-party vendors)

Technical Information

When you visit our website, we may automatically collect information including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Website usage statistics

This information helps us improve website performance, security, and user experience.

How We Use Your Information

We may use your information to:

• Respond to inquiries
• Schedule appointments
• Communicate regarding your care
• Send appointment reminders
• Provide requested services
• Improve our website and patient experience
• Maintain the security of our systems
• Comply with legal and regulatory obligations

Electronic Communications

If you choose to communicate with us electronically, we may contact you through:

• Email
• Telephone
• SMS/Text Message
• Secure patient portal messaging
• Telehealth platforms
• Other electronic communication methods used in the course of providing care

Electronic communications may contain information related to scheduling, billing, prescriptions, treatment recommendations, or administrative matters.

Text Messaging Privacy

If you choose to receive SMS or text messages from TrueNorth Psychiatric:

• Your mobile information will never be sold.
• SMS consent is not shared with third parties or affiliates for marketing purposes.
• Text messaging opt-in information and consent are used solely to provide communications you have requested, such as appointment reminders, scheduling updates, and practice communications.

Message and data rates may apply depending on your mobile carrier.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies within your web browser; however, some website features may not function properly.

Third-Party Service Providers

To operate our practice, we work with trusted third-party vendors who may process information on our behalf, including providers of:

• Electronic health records
• Patient portal services
• Telehealth technology
• Payment processing
• Secure messaging
• Laboratory services
• Electronic prescribing
• Website hosting
• Analytics services

These vendors are required to maintain appropriate safeguards for your information.

HIPAA and Protected Health Information

If you become a patient of TrueNorth Psychiatric, your medical information is protected under the Health Insurance Portability and Accountability Act (HIPAA).

The collection, use, and disclosure of your Protected Health Information (PHI) is governed by our Notice of Privacy Practices, which is provided separately from this Website Privacy Policy.

Information Sharing

We do not sell your personal information.

We may share information only when necessary to:

• Provide requested services
• Process payments
• Coordinate care
• Comply with applicable laws
• Respond to valid legal requests
• Protect the rights, safety, or security of our patients or practice

Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although no method of electronic transmission or storage is completely secure, we take reasonable measures to safeguard your information and work with vendors who maintain appropriate security standards.

Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce our policies
• Comply with applicable record retention requirements

Your Privacy Choices

You may request to:

• Access certain personal information we maintain
• Correct inaccurate information
• Request deletion of information where permitted by law
• Opt out of non-essential communications

Please note that certain information must be retained to comply with legal, regulatory, and medical record retention requirements.

Children's Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information directly from children through our website without appropriate parental consent.

Mental health services for minors are provided only with appropriate parent or legal guardian involvement and applicable legal authorization.

External Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have questions regarding this Privacy Policy, please contact us:

TrueNorth Psychiatric

Website: www.TrueNorthPsychiatricCare.com

Email: Info@TrueNorthPsychiatricCare.com

Phone: (512) 676-8537

Notice: This Privacy Policy applies to information collected through the TrueNorth Psychiatric website and online communications. If you are a patient of TrueNorth Psychiatric, your Protected Health Information is also governed by our HIPAA Notice of Privacy Practices, which is provided separately as required by federal law.

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